Terms and Conditions

1. Definitions and Key Terms

• 1.1. Agreement — means this User Agreement, General Rules, and any policies regulating the use of services on the 1win website, including Privacy Policy and Responsible Gaming rules.
• 1.2. Stake — an arrangement made between the Client and the Company where the customer predicts the outcome of a sports match or gaming event under established terms.
• 1.3. Bet — the exact sum of money transferred by the Client from their gaming balance to make a stake.
• 1.4. Outcome — the actual result of an event (or group of events) on which the wager was registered.
• 1.5. Client — any person who registered on the platform and makes bets on event outcomes.
• 1.6. Line — full list of matches, potential outcomes, their odds, dates, and start times after which our company stops taking bets on those events.
• 1.7. Odds — a number fixed by the Company that reflects probability and is used to calculate what the player gets if they win.
• 1.8. Gaming account — personal profile opened by the betting company for each player to track deposited money, stakes, and credited winnings.
• 1.9. Bet cancellation (Refund) — a situation where a wager is settled at odds of 1.00, meaning the staked money simply returns back to the player’s balance.
• 1.10. Regular time — official match duration according to rules of that specific sport, including minutes added by the referee. It never includes extra time, overtime, or penalty shootouts unless stated otherwise in the line.

2. Main Provisions and Claims

• 2.1. All calculations of bets are made strictly according to data from our processing center and official sporting reports.
• 2.2. Once winnings are credited, the Client must check if the numbers are right. If you disagree with the credited amount, you have 10 (ten) calendar days to file a claim. In your message, you have to state your account ID, date, time, event name, stake amount, chosen outcome, odds, and clear reasons why you disagree.
• 2.3. A bet on any selection is won only if all outcomes included in that slip are predicted correctly.
• 2.4. Terms in the line (odds, handicaps, totals, limits) can be changed at any moment. But terms of bets already confirmed and registered remain unchanged.
• 2.5. If a bet was made on an event whose outcome was already known at the time of betting, it will be calculated with odds of 1.00.
• 2.6. If any dispute appears between the Client and the company about payouts, outcomes, or rules, both sides agree to follow an obligatory complaint procedure before taking any other steps.
• 2.7. In case our staff or software makes an obvious mistake (wrong odds typed in, mismatched team names, flipped lines), we keep the right to cancel such wagers and pay them back at odds of 1.00, or settle at correct market odds.
• 2.8. If there are suspicions of unsportsmanlike play or match-fixing, we can freeze wagers on that match until international sporting federations finish their investigation. If match-fixing is confirmed, wagers are settled at odds of 1.00.
• 2.9. The English version of these Terms and Conditions is the main and definitive one. Any translations into other languages are for information only.
• 14.2. Written complaints submitted with facts and bet IDs are reviewed within 4 to 8 weeks. We reserve the right to stop communication or block accounts if a Client uses abusive, aggressive, or offensive language toward our support team.

3. Basic Rules of Bet Acceptance

• 3.1. The Client can make bets based on the line offered on the site. The Company has the right to set maximum stake limits, limit repeating bets on the same outcome, or reduce odds for any single customer without giving explanations.
• 3.2. A bet is counted as accepted once registered on the server and given an online slip ID. After that, the bet cannot be cancelled, edited, or recalled by the customer.
• 3.3. Bets are accepted strictly within the funds actually present on the account balance. The stake amount is debited instantly.
• 3.4. Pre-match wagers must be submitted before the match actually kicks off. The time indicated in the line is approximate. If a bet was registered after the real start of the game, it is void and settled at odds of 1.00 (this does not apply to Live bets).
• 3.5. If a sporting match is stopped or interrupted, outcomes that were already decided by that moment are settled as valid. All other undetermined outcomes are paused for up to 48 hours. If the match is not resumed and finished within 48 hours, those unfinished bets are refunded at odds of 1.00.
• 3.6. If an event start is postponed by more than 72 hours from the original schedule, all pre-match bets on it are subject to cancellation at odds of 1.00.

4. Bet Formats and Types

• 4.1. Single — a wager on one independent outcome. The win equals your stake multiplied by the odds.
• 4.2. Multiple (Express) — a bet on multiple independent outcomes. Total odds are calculated by multiplying all odds together. If even one selection in the multiple loses, the whole bet is lost. You cannot combine dependent events in one multiple slip; if entered by mistake, events with the lowest odds will be deleted from the slip.
• 4.3. Handicap and Totals — bets where a point/goal difference is added, or total points are predicted. If the match ends in an exact tie after handicap calculation, or the total hits the exact line, the stake is returned at odds of 1.00.
• 4.4. Asian Handicap and Totals — wagers with quarters (+0.25, -0.75, 2.25, etc.). Such bets are automatically split into two equal halves with the nearest half-point and whole numbers.

5. Live Betting

• 5.1. Live bets are taken while the match is taking place. You can place single live bets or mix them into multiples.
• 5.2. Current scores, timers, and match stats shown on the site during live games are for reference only. We are not responsible for small delays or errors in live data feeds. Players should check external sources if unsure.
• 5.3. Once registered on the server, a Live bet cannot be altered or deleted.

6. Cash-Out Option

• 6.1. Cash-out lets the player close an active, open bet before the game finishes. The return sum depends on current odds at that second and can be bigger or smaller than what was initially staked.
• 6.2. Cash-out works for both pre-match and live single and multiple bets, but the Company can disable cash-out for specific matches, markets, or accounts without explanation.
• 6.3. For multiple bets, cash-out only applies to the whole ticket, not individual legs inside it.

7. Account Registration and Personal Data

• 7.1. To use the website, you must open an account and provide honest, accurate information: legal name, working email, valid phone number, and birth date.
• 7.2. Only persons aged 18 and older (or the legal age in their home region) can open an account. Underage gambling is strictly prohibited and counts as a direct violation of our rules.
• 7.3. One person is allowed to have only one account on 1win. Any other accounts created by the same person, household, or IP will be treated as duplicate accounts. We reserve the right to close duplicate accounts, cancel all wagers made from them, void bonuses, and withhold deposits.

8. Verification and Anti-Money Laundering (AML)

• 8.1. The name and personal details on your account must match your real ID and the payment cards or bank accounts used for deposits and withdrawals. Depositing money using accounts or cards belonging to third parties (friends, spouses, relatives) is completely forbidden.
• 8.2. According to our AML policies and gaming regulations, we can request identity verification documents at any moment:
  • Clear photo or copy of your national ID, passport, or driver’s license;
  • Utility bill showing your address (not older than 3 months);
  • Bank statements or photo of your payment cards (with first 6 and last 4 digits visible, CVV hidden).
• 8.3. If you fail or refuse to provide these verification documents within a reasonable time, we have the right to freeze your balance, void bets, and close the account.

9. Deposits and Payouts

• 9.1. For Malaysian Clients, deposits and withdrawals are processed in Malaysian Ringgit (MYR) using local banks, supported digital payment channels (such as DuitNow, Touch ‘n Go, GrabPay), and cryptocurrencies.
• 9.2. The gaming account is not a bank account. It does not earn any interest, is not protected by government deposit insurance, and cannot be used as a currency exchange tool.
• 9.3. Deposit Wagering Rule: In order to withdraw money without administrative fees, the player must wager at least 100% of every deposit in sports bets or casino games. If funds were not involved in play, we reserve the right to deduct payment system fees from the withdrawal amount.
• 9.4. Payout times:
  • Small amounts (up to 50 USD / equivalent in MYR) are usually processed in 1 to 60 minutes, unless the payment provider experiences delays;
  • Amounts over 50 USD / equivalent can take up to 3 to 5 business days depending on bank checks;
• 9.5. If total winnings exceed 50,000 USD (or equivalent in MYR), the Company reserves the right to introduce daily withdrawal limits set individually for that profile.

10. Prohibited Activities and Cheating

• 10.1. The following actions are considered direct violations of the Agreement and lead to immediate account blocking with cancellation of wagers and balance forfeiture:
  • Coordinated betting by groups of people from one IP, location, or by prior agreement (syndicate betting);
  • Using software bots, auto-clickers, bugs, or third-party betting automation scripts;
  • Arbitrage betting or exploitation of software glitches and delayed feeds;
  • Opening nominal accounts for people who have no real knowledge of sports betting;
  • Using stolen cards, chargebacks, or fraudulent payment methods.
• 10.2. We have the right to close any account and end this Agreement by notifying the Client via email.

11. Restricted Jurisdictions and Location Rules

• 11.1. Players must make sure that online betting does not violate local laws in the place where they live.
• 11.2. Using VPNs, proxy servers, or any tools to hide or change your real location while using our website is strictly prohibited. If caught using a VPN to bypass territory limits, your account may be frozen and winnings voided.
• 11.3. We do not accept clients who live or reside in: USA, UK, France, Netherlands, Spain, Italy, Australia, Singapore, Turkey, North Korea, Iran, and other sanctioned countries.
• 11.4. Individual game providers (like NetEnt) have their own licensing boundaries, meaning certain slots and branded games cannot be launched in specific countries.

12. Bonus Terms

• 12.1. Every promotional bonus has specific wagering (rollover) requirements. These terms are published inside the Promotions & Bonuses section.
• 12.2. You cannot withdraw bonus money until it is completely wagered according to the promo rules. Real balance funds are always spent first before bonus funds are used for bets.
• 12.3. Clients are allowed to have only one active bonus in the Sports section and one in the Casino section at the same time.
• 12.4. Bonus abuse (such as opening multiple profiles to grab bonuses, placing minimal-risk bets, or holding bonus rounds) gives us the right to cancel all bonuses and seize winnings.

13. System Failures and Technical Glitches

• 13.1. We try to keep the website running without interruptions, but we cannot be held responsible for personal hardware problems, internet provider connection drops, or equipment failures on the user’s end.
• 13.2. If a software glitch or bug credits extra or incorrect funds to your balance, those bets and any winnings from them will be cancelled. If you already withdrew those mistaken funds, you are obligated to return them upon our first request.
• 13.3. We are not responsible for delays or failure to fulfill services caused by Force Majeure events, including natural disasters, internet provider outages, war, or large-scale DDoS attacks.

14. Customer Complaints and Support

• 14.1. If you have any questions or complaints about the website or bet calculations, contact our 24/7 support service via:
  • Online Live Chat directly on the website;
  • Email: support@1win.social